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Refund Policy
Last updated: April 15, 2026
TL;DR: Try it free first. If you pay and it doesn't work as described, we'll refund you within 7 days. No questions asked.
1. Free Trial
CleanShot offers a free trial that lets you generate 1 carousel from any YouTube video. No credit card required. We encourage you to try the free trial before purchasing a subscription to make sure the Service meets your needs.
2. Refund Window
- 7-day refund: If you subscribe and are not satisfied, request a refund within 7 days of your first payment. We will issue a full refund, no questions asked.
- After 7 days: Refunds are granted on a case-by-case basis for technical issues that prevent you from using the Service.
3. How to Request a Refund
Email thoopring@gmail.com with your account email and the reason for your request. We aim to process refunds within 3 business days.
4. Cancellation
You can cancel your subscription at any time through the LemonSqueezy customer portal. After cancellation:
- Your access continues until the end of the current billing period.
- Your library data remains accessible in read-only mode.
- No further charges will be made.
5. Non-Refundable Cases
- Requests made more than 30 days after payment.
- Accounts terminated for Terms of Service violations.
- Dissatisfaction with AI output quality after the free trial (you had the chance to evaluate for free).
6. Contact
Refund requests: thoopring@gmail.com